Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Returns

To be eligible for a return, the product must be unopened, unused, and in its original condition and packaging, with the shrink wrap fully intact.

For health, hygiene, and product safety reasons, we cannot accept returns of opened or used cosmetic products. A product is considered opened if the original shrink wrap has been removed, broken, cut, or otherwise tampered with.

You’ll also need the receipt or proof of purchase.

To start a return, please contact us at bruna@etasg.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. If applicable, we will also provide a return shipping label. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at bruna@etasg.com with any questions regarding a return.

Damaged, Defective, or Unsatisfactory Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, leaking, contaminated, or otherwise not in good condition, please contact us as soon as possible at bruna@etasg.com so that we can evaluate the issue and make it right.

Please include your order information and, when possible, photos showing the condition of the product and packaging.

Do not return a damaged or defective product before contacting us. We will provide instructions after reviewing the issue.

Non-Returnable Items

Because our castor oil is a cosmetic and personal care product, opened or used products cannot be returned for health, hygiene, and safety reasons.

Products with missing, removed, broken, cut, or tampered shrink wrap are considered opened and are not eligible for a standard return.

This restriction does not prevent you from contacting us if the product arrived damaged, defective, leaking, or otherwise not in good condition.

We also cannot accept returns of gift cards or items marked as final sale, if applicable.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different product is to return the eligible unopened item in accordance with this policy and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable EU consumer protection laws.

Any limitations or exceptions applicable to sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed will apply in accordance with applicable law.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at bruna@etasg.com.